Joy 77's Privacy Policy — Your data, our responsibility

At Joy 77, we believe that building a trustworthy gaming platform takes more than great games and attractive bonuses — the security of your data is equally important. Millions of players across Bangladesh use Joy 77 every day, and every piece of personal information they share is treated as a matter of trust.

In Joy 77's Privacy Policy, we clearly explain what data is collected, why it is collected, how it is used, and what steps we take to protect it. Our goal is complete transparency so you can enjoy gaming with full peace of mind.

This Privacy Policy of Joy 77's Terms & Conditions Read them together. If you have any questions, feel free to contact our support team at any time.

Joy 77 collects your data in three ways: information you provide directly, data collected automatically based on how you use the platform, and information received from legitimate third parties. Full details are provided below.

Information you provide

• Full name, date of birth and gender
• Email address and mobile number
• Current address and postal code
• National ID or passport details (for KYC verification)
• Payment account details (bKash / Nagad / Rocket / Bank)
• Messages and communication history sent to Joy 77 support

Automatically collected data

• IP address and device type
• Browser information and operating system
• Gaming session duration and activity logs
• Transaction history and payment records
• Data collected from cookies and tracking technologies
• Geolocation data (only with your permission)

Joy 77 uses your information only for specific, lawful purposes. It is never used for unnecessary or unauthorized activities.

Joy 77 never sells your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services.

Who your data may be shared with

• Payment provider: bKash, Nagad, Rocket or Bank — used solely to complete transactions.
• Game provider: Third-party game software companies — only data necessary to run the games.
• KYC services: Authorised organisations for identity verification.
• Law enforcement agencies: Only where required by court order or legal obligation.
• Anti-fraud services: Organisations that help detect and prevent fraud.

All third parties listed above are contractually required to maintain standards equivalent to Joy 77's Privacy Policy. No third party may use your data for their own commercial purposes.

Joy 77 does not retain your data longer than necessary. Each type of information has a defined retention period, determined by legal requirements and legitimate business purposes.

• Account data: retained for the duration the account is active and for a minimum of 5 years after closure.
• Financial transaction records: minimum 7 years, as required by law.
• KYC documents: up to 5 years after account closure.
• Customer support conversations: up to 2 years after the issue is resolved.
• Cookie and session data: up to 30 days after the session ends.
• Marketing data: deleted as soon as you unsubscribe.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

Joy 77's website and app use cookies and similar technologies to enhance your experience and ensure the platform functions properly.

Cookie type

• Essential cookies: Required for login, session protection, and security — these cannot be disabled.
• Functional cookies: To remember your preferences, such as language or game settings.
• Analytics cookies: To understand how the platform is being used — anonymised data only.
• Marketing cookies: To show you relevant offers — you may opt out at any time.

You can disable non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

Joy 77 employs industry-leading technical measures to protect your data — not just to meet compliance standards, but because your security genuinely matters to us.

• 256-bit SSL/TLS encryption — all data transmissions are secured.
• Data is stored in the database using AES-256 encryption.
• Firewall and intrusion detection systems are active.
• Two-factor authentication (2FA) is available.
• Regular security audits and vulnerability assessments.
• Access to sensitive data is role-based — only a limited number of staff can view it.
• All access logs are retained and reviewed on a regular basis.

Under Joy 77's Privacy Policy, you have specific rights over your own data. All of these rights are completely free to exercise.

To exercise any of these rights, email us at [email protected] or use our live chat support. Joy 77 will respond within 30 days.

Joy 77 is exclusively for users aged 18 and over. We do not knowingly collect or process data from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor is closed immediately.
• Any data found to have been collected from a minor is deleted immediately.
• Parents or guardians with concerns may contact us at [email protected].

Joy 77's servers and service providers may be located in various countries. For any cross-border data transfers, we always ensure international-standard protections are in place.

• International data protection agreements are followed when transferring data.
• Data transferred to any country remains protected under joy 77's Privacy Policy.
• Adequate safeguards are verified before sending data to third countries.
• Standard Contractual Clauses are used where applicable.

Joy 77 may update this Privacy Policy when necessary. For significant changes, registered users will be notified in advance via email.

• The latest Privacy Policy is always available at joy77.onl/privacy-policy.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Please contact us for any data protection complaints or enquiries.